![]() They either logged into your account control panel and made the changes themselves or that they contacted our support team, provided us with the correct account ownership information and asked one of our team members to make the change for them. If any changes have been made to your IPVanish account that have not been authorized or requested by you, then that means that someone else with your IPVanish account username and password or other verifiable information for proof of account ownership (such as your account email address and the last four digits of your credit card number on the account), has done one of two things. Once the required information is provided by the user, we will make the requested change to the account.Ĭhanges have been made to my account that I did not authorize. The only time we will make any changes to a user’s account, (like changing the account’s primary email address) is after we are provided with the correct information required to verify account ownership. What information is required before changes can be made to any account? As a security measure, neither the credit card or passwords are stored as they are entered and therefore are not able to be retrieved from our systems by end-users, agents or administrators. We do not give out email addresses, existing passwords or credit card information. When we are contacted regarding a user’s IPVanish account, we only verify specific pieces of information provided by the user for the sole purpose of confirming that we are indeed talking with the account owner before making any changes to an account. What you need to know first: How we handle your account information: Before discussing stolen IPVanish accounts any further, it is very important that you first understand that the IPVanish team does not share any personally identifiable account information with anyone. These accounts are not stolen due to a breach in our systems, but rather get stolen directly from a user’s device via malware or some other site or service being breached that is using the user’s shared IPVanish login information. There’s also no need to give a reason for canceling.As is the case with any other online subscription service, occasionally IPVanish user accounts do get stolen by bad actors on the web. There’s no need to email or talk to a support agent. IPVanish automatically processes refunds within 10 business days. Confirm the cancellation on the next page by scrolling to the bottom of the page, and clicking ‘I Still Want to Cancel’.To cancel your subscription, log into the My Account area, click on ‘Subscription’, and then ‘I wish to cancel my subscription’. If you wish to stop using IPVanish, cancel your subscription before the 30 days are over.Install the software, log in, and test it for 30 days risk-free. ![]() Download your device’s app from the Apps area of the website.You’ll receive an activation email to confirm your email address. Choose a payment method, enter your details and create an account.To claim 30 days of IPVanish for free follow the steps below: In other words, you can use IPVanish for free on Windows, Mac, iOS, Android, and Fire TV devices.īe aware that the 30-day refund guarantee is not available on pay monthly plans. This method works across all devices, since IPVanish allows unlimited simultaneous connections with one subscription. You can use IPVanish for free on all your devices by using its risk-free 30-day refund guarantee.
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